Protection written down
Guarantees and aftercare
Clear cover for your windows and doors. The warranty that applies depends on the product, component and whether we supply only or supply and fit. Your warranty is in addition to your statutory consumer rights, which remain unaffected.
Coverage schedule
What the paperwork must name
Check what's covered. What's covered depends on the product and the guarantee for your order. Your written guarantee and any insurance policy explain the exclusions. If you're unsure about a problem, send us your order reference, a short description and photos. We'll review it and explain the next step. 10-year insurance-backed guarantee for eligible supplied-and-fitted work.
| Part of the job | Typical cover | Claim route |
|---|---|---|
| Frames and doors | We confirm the warranty periods and what is covered for each product in your written order documents. | Windows4You coordinates with the named manufacturer |
| Sealed glass units | Glass-unit warranty (often 5-10 years) | Via Windows4You with job reference |
| Hardware | Manufacturer hardware warranty where applicable | Windows4You / manufacturer |
| Installation | For supplied-and-fitted orders, our workmanship guarantee covers eligible installation faults. We'll confirm the terms in your written agreement. | Windows4You aftercare |
| Insurance-backed cover | For eligible domestic installation work, we arrange a 10-year QANW insurance-backed guarantee after completion. This is separate from the product and workmanship guarantees set out in your written agreement. | The policy explains what is covered and when it applies. |
After the fitting team leaves
Report the symptom with photographs
If something needs attention, email info@window4you.co.uk with your order reference, a short description and photos. We'll review it and explain the next step.
We'll acknowledge your report and let you know if we need more information or an inspection. Valid warranty issues will be put right in a reasonable time.
- Keep the paperwork and system name
- Do not force stiff hardware
- Photograph water marks before cleaning
- Use the emergency route only where the opening is unsafe
Guarantee FAQs
Straight answers
Common questions before you rely on a guarantee.
Guarantee questions answered plainly.
01How long is the guarantee?
Product and installation terms are confirmed in writing on your quote and handover pack. Durations differ by manufacturer, system and whether the job is supply-only or supplied and fitted.
02Is the guarantee insurance-backed?
For eligible domestic installation work, we arrange a 10-year QANW insurance-backed guarantee after completion. This is separate from the product and workmanship guarantees set out in your written agreement. The policy explains what is covered and when it applies.
03What if the glass mists up?
Send photographs and the job reference. Coverage depends on the sealed-unit term, cause and exclusions in your paperwork. The usual route is replacement of the affected unit after measurement.
04What about supply-only orders?
For supply-only orders, we'll confirm the product warranty in writing. Installation and any fitting guarantee are arranged with your chosen installer.
05Does finance change the guarantee?
The product guarantee and any credit agreement are separate documents. Read the confirmed guarantee and our finance information before proceeding.
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